Our Return Policy
Your satisfaction with our research materials is our priority. We stand behind the quality of every product we ship and offer fair, transparent return policies.
Quality Guarantee
Every batch is third-party tested for purity and identity. If any product fails to meet our published specifications, we will replace it or issue a full refund—no questions asked.
Eligible for Return
- Unopened, sealed products in original packaging
- Items received damaged during shipping (documented with photos)
- Incorrect products shipped (wrong item or quantity)
- Products that fail to meet stated purity specifications
- Orders lost in transit after confirmed shipment
Not Eligible for Return
- Products that have been opened, reconstituted, or used
- Items damaged due to improper storage after delivery
- Orders shipped to incorrect address provided by customer
- Products held at customs or refused by recipient
- Change of mind or no longer needed
- Products past the return window (14 days)
How to Request a Return
Follow these simple steps to initiate a return. Most requests are processed within 48 hours.
Contact Us
Email support@asapchems.com with your order number, reason for return, and photos if applicable.
Receive Authorization
Our team will review your request within 24-48 hours and provide a Return Merchandise Authorization (RMA) number if approved.
Ship Your Return
Pack items securely and ship to the provided address. Include your RMA number on the outside of the package.
Refund Processed
Once received and inspected, refunds are processed within 5-7 business days to your original payment method.
Refund Information
Refund Methods
- Credit/Debit Cards: Refunded to original card within 5-7 business days
- Cryptocurrency: Refunded as store credit or equivalent USD value
- Store Credit: Issued immediately upon approval, never expires
Timeline
- Return Window: 14 days from delivery date
- Response Time: 24-48 hours for RMA approval
- Processing: 5-7 business days after receipt
- Bank Processing: Additional 3-5 days for card refunds
Important Notes
- • Original shipping charges are non-refundable unless the return is due to our error.
- • Return shipping costs are the responsibility of the customer unless the product was damaged or incorrect.
- • Partial refunds may be issued for products returned in less than original condition.
- • Refunds for orders paid with promotional discounts will reflect the actual amount paid.
Exchanges
Need a different product? We're happy to exchange unopened items for products of equal or greater value. Simply note your exchange preference when contacting us, and we'll process the swap as quickly as possible.
Need to Start a Return?
Contact our support team with your order number and we'll guide you through the process.