Privacy Policy

1. Introduction

ASAP Chems ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website asapchems.com, place an order, or interact with our services. By using our website, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our services.

2. Information Collection

Information You Provide

We collect information you voluntarily provide when you:

• Create an account or place an order (name, email, phone, shipping/billing address)
• Contact our customer support team
• Subscribe to our newsletter or marketing communications
• Participate in surveys, promotions, or feedback requests
• Post reviews or interact with our social media

Automatically Collected Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent, click patterns, referring/exit pages
• Location Data: General geographic location based on IP address
• Cookies: Small files stored on your device to improve functionality

3. How We Use Your Information

We use collected information to:

• Process Transactions: Fulfill orders, process payments, send confirmations and shipping updates
• Customer Service: Respond to inquiries, resolve issues, and provide support
• Improve Our Services: Analyze usage patterns, optimize website performance, develop new features
• Marketing: Send promotional emails (with your consent), personalize content and offers
• Security: Detect fraud, prevent unauthorized access, protect our systems
• Legal Compliance: Meet regulatory requirements, respond to legal requests

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

• Service Providers: Payment processors, shipping carriers, email services, and analytics providers who need data to perform services on our behalf
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, subpoena, or to protect rights, safety, or property
• With Your Consent: For any other purpose with your explicit permission

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Enable core functionality like shopping cart and checkout
• Analytics Cookies: Understand how visitors use our site (via Google Analytics)
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant advertisements (only with consent)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. We honor Do Not Track (DNT) browser signals.

6. Data Security

We implement robust security measures including:

• SSL/TLS encryption for all data transmission
• PCI-DSS compliant payment processing (we never store full card numbers)
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Secure data centers with physical and digital safeguards

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but will notify you of any breach affecting your data as required by law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are kept for a minimum of 7 years for tax and legal compliance. You may request deletion of your data at any time, subject to legal retention requirements.

8. Your Rights & Choices

Depending on your location, you may have the right to:

• Access: Request a copy of personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Limit how we process your data in certain circumstances

To exercise these rights, contact us at privacy@asapchems.com. We will respond within 30 days.

9. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising CCPA rights

10. International Users

Our website is operated in the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States where data protection laws may differ from those in your jurisdiction. By using our services, you consent to such transfer.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will promptly delete it. If you believe we have information from a minor, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team: